LeadPages Not Working What To Do

LeadPages Not Working What To Do

Troubleshooting LeadPages

After moving a client website recently we ran into an issue with a popular funnel page builder plugin not working with WordPress called LeadPages.

We started with all of the basic stuff:

  • Made sure most current version LeadPages plugin was installed
  • Turned off all plugins to make sure no plugin conflicts existed
  • Uninstalled LeadPages plugin / reinstalled – per LeadPages support
  • Made sure WP was up to date

After none of these basic tests seemed to get LeadPages working we started to look at other things:

  • Sent LeadPages support copy of error log file (they could not figure anything out)
  • Got escalated to LeadPages advanced support with no success in any of our testing / troubleshooting
  • Confirmed that TLS 1.2 was supported / running on server
  • Checked PHP versions
  • Ran PHP test utility to make sure no issues were detected
  • Tested on a different server with a clean domain – (LeadPages worked instantly)
  • Set up and tested a clean domain on client’s dedicated server (LeadPages Did Not Work)

Still could not get LeadPages working

This is where experience and troubleshooting tenacity came in handy. After all of the above tests I knew it had to be one last area we did not check or test (LeadPages support never mentioned this once even when talking to advanced support) – I figured it had to be the .htaccess file. After looking at .htaccess file on client WP installation, it was not the normal entry you see after installing WP and setting permalinks.

The LeadPages Fix!

  • Reset WordPress Permalinks
  • Manually entered WP .htaccess entry after setting permalins (See below)

Standard .htaccess entry for WordPress installation

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

After this tweak, I tested all LeadPages links we created and they all worked fine.

What to remember:

  • Troubleshooting any WordPress plugin takes a systematic approach and some patience.
  • Don’t expect WordPress plugin support for any third party plugins to be able to solve all of your support issues
  • Most of the time it’s something simple as in this case

Below is a snippet from our error log file

[27-Nov-2018 19:15:21 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function LeadpagesWP\Helpers\mb_convert_encoding() in /home/***/public_html/wp-content/plugins/leadpages/App/Helpers/LeadpageType.php:73
Stack trace:
#0 /home/***/public_html/wp-content/plugins/leadpages/App/Front/Controllers/LeadpageController.php(192): LeadpagesWP\Helpers\LeadpageType::modifyMetaServedBy('<!DOCTYPE html>...', 'wordpress')
#1 /home/***/public_html/wp-content/plugins/leadpages/App/Bootstrap/FrontBootstrap.php(96): LeadpagesWP\Front\Controllers\LeadpageController->normalPage()
#2 /home/***/public_html/wp-includes/class-wp-hook.php(288): LeadpagesWP\Bootstrap\FrontBootstrap->displayLeadpage(Array)
#3 /home/***/public_html/wp-includes/plugin.php(244): WP_Hook->apply_filters(Array, Array)
#4 /home/***/public_html/wp-includes/class-wp-query.php(2982): apply_filters_ref_array('the_posts', Array)
#5 /home/***/public_html/wp-includes/class-wp-query.php(3230): WP_Query->get_post in /home/***/public_html/wp-content/plugins/leadpages/App/Helpers/LeadpageType.php on line 73
[27-Nov-2018 19:16:26 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function LeadpagesWP\Helpers\mb_convert_encoding() in /home/***/public_html/wp-content/plugins/leadpages/App/Helpers/LeadpageType.php:73
Issues with LeadPages - LeadPages Not Working

Troubleshooting Lead Pages


National Association of Expert Advisors Website Move

National Association of Expert Advisors Website Move

When NAEA – National Association of Expert Advisors needed their 8+ year old WordPress website moved from a legacy hosting solution that was set up incorrectly moved to a state-of-the-art cloud based distributed architecture platform, I had the opportunity to help them with this process. Because the previous hosting environment was set up wrong they did not have automatic backups via WHM / Web Host Manager and cPanel the de facto standard in web server GUIs.

The original website was 40GB of data and was reduced to 11GB before moving the website to its new location with Virtbiz Internet located in Dallas, TX. Additional services included, continuous monitoring, software based firewall for the server environment, distributed DNS, Wordfence firewall for WordPress. Plugin integrations included LeadPages, Instapages, and Hubspot.

This was a challenging project due to the extremely large data file, but I look forward to solving difficult website and hosting challenges for clients. Do you need help with your WordPress website or need it audited? Contact me today.

#naea #realestatewebsites #wordpresswebsitemaintenance

Instagram Stories Vertical Videos

Instagram Stories Vertical Videos

I’m happy to announce that along with developing social media graphics, social media post scheduling, I’m also offering Instagram Stories video creation.

More Instagram Stories samples coming soon.

Green Screen Video Dallas TX

Green Screen Video Dallas TX

From This…

To This…

Shooting green screen video in Dallas, TX is easier than you think. Let me bring a portable green screen and lighting to your location, shoot and edit your green screen video footage as a one stop shop. Green screen video footage allows you to create a custom look and message to your audience.

YouTube Stars Ditching 4K for 1080P

YouTube Stars Ditching 4K for 1080P

This is something I’ve been wanting to write about for some time after shooting a project earlier this year and having a discussion about video resolutions as they pertain to social media. Do you need to shoot 4K and down scale footage? In some cases yes and no. I think it depends on the device, the subject / scene, and your audience.

Interestingly, YouTube superstar Casey Neistat just announced he was going back to shooting 1080P for more cinematic videos and shallow depth of field. I found that odd as you can still get shallow depth of field with 4K too.

Another YouTube superstar Peter McKinnon announced he might possibly be switching cameras to the (Canon 6D Mark II) a full-frame little brother to the 5D line up which only shoots 1080P.

peter mckinnon shooting 1080P

So why would YouTube stars want to shoot 1080P vs 4K?

  • Less storage space
  • Faster workflow
  • It fits the audience
  • bandwidth

Time is money and something that many people still don’t get. Sure 4K is killer, but storage is expensive, and honestly, computers are not up to the task of quickly processing 4K footage at near the rate you can process / render 1080P video footage. Processing 4K footage takes a tremendous amount of time.

Another main consideration is the audience. If you your audience is consuming video on mobile devices 4K is overkill and even 1080P can be overkill.

Consider as recently as January 2017, Comcast announced they were rolling back to 720P delivery of video content.

Comcast downgrading all 1080i HD channels to 720p

For more articles on Comcast downgrading 1080i to 720p click link.

Here are some interesting YouTube facts for 2017

  • 80% of YouTube’s views are from outside of the U.S.
  • Almost 5 billion videos are watched on Youtube every single day.
  • More than half of YouTube views come from mobile devices.
  • YouTube overall and even YouTube on mobile alone reaches more 18-34 and 18-49 year-olds than any cable network in the U.S.
  • The total number of people who use YouTube – 1,300,000,000.

Based on these numbers, Over 2.5 billion videos are consumed on mobile devices each day. Interestingly, with 80% of YouTube views coming from outside the US, bandwidth becomes an issue for video quality. I’m sure when Casey Neistat, Peter McKinnon and other notable YouTubers, stats on video quality also played a role in the decision to move predominantly to 1080P format.

When you look at social media numbers content / video consumption can be as high as 80% on mobile devices vs. desktop. The need for content creators to shoot and produce 4k video footage is minimal at best. Sure you can make the argument for future proofing your footage, but at what cost?

One last thing worth mentioning is bandwidth which seems to often be overlooked. Playing back 4K footage and even 1080P footage can stall your PC or mobile device if you don’t have a fast Internet connection…another assumption we make. Not everyone has high speed Internet. Wifi connections on mobile devices can be spotty at best.

It makes perfect sense for YouTube super-stars to produce content in 1080P. I would not be surprised is some render footage out in 720P as it still looks super on mobile devices and can deliver that cinematic look everyone is going for. What are your thoughts? Join my on Facebook to continue the conversation. <click here>